Question 1

What Are There Included For A Battery Or Pack, May I Buy Charger From You?

Accepted Answer

Battery case, BMS, battery pack, can buy customized connector, charger.

Question 2

How Long Frequency Does Recharge The Battery?

Accepted Answer

Usually per 2 months to recharge the battery pack, to charge full the battery depends on the charger current you use. 20A charger can charge full for 12V 100Ah battery in 5 hours, fast charger 50A in 2 hours.

Question 3

What's The Sample Lead Time, And Bulk Order Delivery. How Long I Can Get It?

Accepted Answer

Fast delivery: If small quantity, can be finished in 3-5 days after payment, bulk in 10-25 days depends on the quantity. Shipping: sample order or small battery packs, we can ship by express through FedEx, UPS, TNT etc. If whole parcel over 50KG, can ship by air or by sea, sea shipping is more cheaper. Customer can tell your nearest airport name and sea port name for sales person to check the best option for you.

Question 4

What Is Your Warranty?

Accepted Answer

We offer 1-5 years warranty for all our battery pack for different situation. We ensure at least 3000 cycle life for the LiFePO4 battery pack, which means, after 3000 @80% DOD, there will still around 60% capacity left. You can use it for at least 10 years for normal 1 time charge and discharge everyday.

Question 5

Can I Customize The Size Of Battery?

Accepted Answer

Of course yes if your quantity MOQ workable.

Question 6

Can You Print My Logo On The Battery Cover?

Accepted Answer

Yes, OEM is available, we can print your logo on the battery case freely. Welcome to send us your logo design and discuss with us about the details.

Question 7

How’s The Package?

Accepted Answer

Normally are cartons, but also we can pack it according to your requirements.

Question 8

Can We Put Different LiFePO4 Battery Pack in Parallel Or Series By Ourself?

Accepted Answer

Yes. The battery can be put in parallel or series by customers. But there are few tips we need to pay attention: 1> Make sure the voltage of each battery are same before put in parallel. If they are not same, charge them to the same rate. 2> Don't not put discharged battery and undischarged battery in parallel. This may reduce the capacity of the whole battery pack. 3> Advise us the target capacity of the whole pack if you would like to put them in series. We will choose the suitable BMS for each battery. 4> If you are not professional in parallel and series batteries, please don't handle the battery by yourself. It may cause danger and hurt the cycle life of battery.

Question 9

Can We Use It For Car Engine?

Accepted Answer

Yes, our battery pack include BMS, you can use it for low speed car only or aux. power for standard car. Do not use it for standard car directly, that will need more complex design BMS for the pack.

Question 10

Which Certificates Do You Have?

Accepted Answer

We have CE/FCC/ROHS/UN38.3/MSDS... etc.

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